Silver Moon Beads
Home About Us Contact Us Terms & Conditions FAQs  View Cart Checkout    

Left tabDelivery InformationRight tab

Delivery Information

Please note that we only ship to the United Kingdom. We regret that we are unable to post to BFPO addresses or to the Channel Islands.

All orders are normally sent out within two working days, usually by Royal Mail first or second class,. Please note that this is not a guaranteed service, and while most packages will arrive within one to three days of despatch, some do take longer, so please allow seven working days for delivery from receipt of the despatch email. If it is important that your order arrives by a certain day we strongly recommend that you do not rely on Royal Mail but select courier delivery. We may upgrade your order to a different service at our discretion. If your parcel weighs over 2kg we may need to use an alternative delivery service, and if your order is particularly heavy (over 4kg) we may need to increase the delivery charge - if this is the case we will contact you either by phone or email once we have assessed the weight of your parcel.

We also offer a next working day courier service - this costs £9.00. Orders with courier delivery selected which are placed before 12 noon Monday to Friday will be despatched the same day and will arrive the next working day (Monday to Friday) between 9am and 6pm. A signature will be required on delivery. If our courier does not attempt delivery within the specified time we will refund the additional cost of the courier delivery - this will be the limit of our liability. Should you not be in when the courier calls a card will be left giving instructions for you to arrange a redelivery at a time convenient to you.

Courier delivery to the Scottish Highlands and Islands plus the Isle of Man and Northern Ireland is considerably more expensive so if you require a courier delivery to any of those areas, please contact us to discuss the options before you place your order.

During the checkout process we offer the facility to have your order delivered to an alternative address. Please bear in mind that Royal Mail can sometimes take several days to deliver items and if you ask us to send your order to a temporary address there is the risk that your parcel may not arrive before you return home. In those circumstances we strongly recommend the use of our courier service. We cannot accept responsibility for your package if you are no longer at the address when the parcel is delivered.