Silver Moon Beads
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Can you send me a sample?   Sorry.we are unable to send out samples. Many of our products are sold in small quantities or singly so you can see the product before buying larger quantities. In addition, if you buy something and it is not suitable, as long as it is in new condition and in its original packaging you can return it for a full refund.

Do you post outside the United Kingdom?   No. Sorry we only post to United Kingdom addresses.

Do you offer any wholesale discounts?   We are primarily a retail company and we therefore do not offer trade or wholesale deals. We keep our prices as low as possible for all our customers and regretfully we are unable to offer any further discounts.

Can I add something to my order after I have placed it?   Yes, as long as your order hasn't been despatched you can add as many items as you wish. If you paid for your order online, just send us an email with details of the additional items you would like to order, and authorise us to take payment from the card you used to pay online. Please note - if you authorise us to take an additional payment, for security reasons we cannot accept any alteration to the delivery address on your order. If the original order was placed by telephone you will need to ring us to add items to your order and we will need to take a separate payment.

When will I receive my order?   We do our best to send out orders as quickly as possible. We use Royal Mail first class which normally arrives within 1-2 days. However, occasionally parcels do get held up, sometimes for several days, so we suggest that if you need your order urgently you select our courier delivery service.

Do you have a shop?   We don't have a shop but we do attend Bead Fairs throughout the year. For details of our planned fairs please see the Bead Fairs page on our website.

Can I come to your premises and choose my beads?   We regret that this is not possible as our insurance does not cover visitors..

Can you send me a catalogue?   We don't have a printed catalogue as our stock changes too frequently for us to keep a catalogue current.