Silver Moon Beads
 
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Hill Tribe Sterling Silver

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Information

About Us We aim to make shopping with us easy and enjoyable - our philosophy is that if you are happy, you'll come back for more!. If you have any suggestions or comments please email us using the 'Contact Us' link.

Our Contact details:

Silver Moon Beads
Apex House
Havannah Business Centre
Havannah Street
Congleton
Cheshire
CW12 2AG

Please note that these premises are not open to the public.

Phone: 01260 218009
Making A Purchase Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished making your selection, click on 'Checkout' and you will be taken to our secure area where you will be asked for the details that we need to be able to complete the order.

Please note that we only ship to the United Kingdom.

We accept cheques, postal orders, credit card and debit card payment.

All online orders are processed through the PROTX secure payment system. If you input your card details directly, the card details will not be viewed by anyone at Silver Moon Beads.When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption through the PROTX secure payment system. They are not held in clear text on any web site.

We are also able to take credit and debit card payments over the phone. If you would like to pay in this way, make your purchase and complete the checkout procedure, selecting "Postal Order" as your method of payment. Once you have finished, call us on 01260 218009 and we will take your card details. Alternatively you can email us with a landline number and we will call you back..

If you are sending payment by post, please print off and enclose a copy of your order. If this is not possible, please include a note stating the date the purchase was made, and your full name and address. Postal payments should reach us within seven working days of your order being placed, otherwise we reserve the right to cancel the order.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we confirm that your order is ready to be dispatched. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We reserve the right to reject an order and refund any payment made.
Postage Please note that we only ship to the United Kingdom.

Your purchase(s) will normally be despatched within five working days of receipt of payment. You will be notified by email when your parcel is dispatched. If you have not received it within seven working days of the date of dispatch, please contact us. If you need your items urgently, please ask before you make your purchase - it is usually possible to send items by Special Delivery at additional cost. Items are dispatched Monday-Friday.

If any part of your order is found to be damaged when you receive it, please contact us. You will need to keep the original packaging as this may be required in the event of a claim.
Tax Charges Silver Moon Beads is VAT registered - number 898139758. VAT at the rate of 15% is included in the prices shown on the website where applicable. For the purposes of sales to addresses outside the scope of UK VAT, the prices as shown do not include VAT.

A VAT invoice is available on request..
Reaching Us If you need to reach us, please email us using the 'Contact Us' link.
Privacy Policy Silver Moon Beads do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We send out an occasional newsletter, normally around once a month, which gives details of new stock and special offers. If you woud like to receive this newsletter, you can opt in by ticking the box during the checkout process or by clicking the link in the "New Additions" box. You can unsubscribe to this newsletter at any time by emailing us - your address will then be removed within 24 hours.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy You can cancel your order and receive a full refund for any reason either before the goods are despatched or within seven days of receiving them. The goods must be returned in their original condition before a refund can be made. If you need to return any items please contact us first. If an item is faulty, or we have made a mistake in the description, the postage cost of returning the item will be refunded to you. If you wish to return an item for any other reason you will have to pay the cost of return postage. A free proof of posting certificate should be obtained - this will insure the package against loss in transit for up to £30. Recorded delivery is not necessary, and the cost of this will not be refunded should you choose to use it. Items should be returned in the original packaging. Please note that unless otherwise agreed only full strings and packages can be accepted for return.

A refund will be made once the item has been received by us. Refunds will be issued in the same form as the original payment unless an alternative method has been agreed. You will receive a refund of the cost of the item plus the original post and packing charge that you paid (unless you are returning part of a multiple item order).


 CART DETAILS




 Post & Packing

Post & Packing charges are based on the total value of your purchases.


Up to £49.99 - £1.00
£50 & over - Free

Current despatch time - within 3 working days

Please note - we only post to UK addresses


 NEW ADDITIONS